Cancellation policy

After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal applies to standard products. Returns cannot be made for special customer-specific products and products made to order, as indicated in the order confirmation.

The right of withdrawal does not apply if the buyer is a legal person.

After receipt of the product, the Customer has 14 days to examine the product. If the Customer is not satisfied with the Product for any reason, the Customer has the right to return the Product within 14 days by informing the Online Shop of the return request by e-mail to

The Product to be returned must be in its original packaging and in the same condition as when it reached the Customer. The Product must be unused, i.e. the Product must not have any marks, traces or damage that the Product did not have when it reached the Customer. Products with signs of use will not be taken back by the Webshop and will be returned to the Customer.

Upon receipt of the returned Goods, the Online Store will refund the cost of the Goods to the Buyer without delay, but no later than 14 days from the date of receipt of the withdrawal request, provided that the returned Goods reach the Online Store within 14 days of the date of delivery of the Goods to the Customer. Shipping costs shall be borne by the customer.

In the event of defects in the Product, the Customer is obliged to contact the Online Shop as soon as possible in order to submit a claim. The Online Shop will replace the Product or, if this is not possible, refund the cost of the Product. If the Product is damaged, the costs of replacement of the Product shall be borne by the Webshop. The right to lodge a claim shall be 30 days from the date of purchase.

Scroll to Top